Need Help?
Most Popular
How can I reschedule my appointment?
Is nbn available at my address?
How can I add Flip TV to my NBN?
What happens when I order?
How do I access the replay feature?
Flip NBN
Flip NBN Help
What should I do if my circumstances change after I submit my order?
How do I know when my service is active?
How will I be notified of my appointment?
How can I reschedule my appointment?
Flip NBN Connection Process
Pricing Information
What is the NBN New Development Charge?
Will it cost me anything to switch to the nbn?
Are there any additional fees with Flip NBN?
Does Flip charge a credit card surcharge?
Can I cancel at any time?
When will I be billed?
What does Pay In Advance (PIA) billing mean?
What does Standard billing mean?
Speed Information
What speeds can I expect with Flip NBN?
Connection Process
What types of nbn technology does Flip offer?
Can I upgrade/downgrade my plan at any time?
How do I sign up with Flip NBN?
Is nbn available at my address?
Do I need a phone line to connect to Flip NBN?
What do I need to connect to Flip NBN?
When will my modem be delivered?
How long does it take to get connected with Flip NBN?
Do I need to let my old provider know I’m switching to Flip?
Flip TV
About Flip TV
Do I need internet to watch Flip TV?
Will Flip TV work through Wi-Fi?
Is there any installation required to watch Flip TV?
How much does Flip TV cost?
How much data does Flip TV use?
What is the minimum required speed to watch Flip TV
Does Flip TV work together with my Foxtel?
What happens when I order?
What should I do if I want to cancel?
Flip TV Help
I’m having problem with the Flip TV installation. Help!
Can’t see a channel you normally see?
How do I access the replay feature?
How do I set up my Flip TV box?
Do I need a Smart TV?
Do I need to connect the TV antenna to the Flip TV box?
Do you send a technician to install the Flip TV box?
Modem
Modem Support
Can I use my own modem?
How do I set up my Flip (TP-Link) modem?
How do I set up my own modem (BYO modem)?
When will my modem be delivered?
NBN Technology and equipment
Fibre to the Curb (FTTC)
Fibre to the premises (FFTP)
Fibre to the Node explained (FTTN)
Hybrid Fibre Coaxial (HFC)
My Account
Managing Your Flip NBN Plan
How can I change my plan?
How can I add Flip TV to my NBN?
Updating your personal information
Updating your wifi settings
Account
I’m moving house- what should I do?
How do I cancel my Flip NBN service?
General Billing
What happens if I can’t/don’t make a payment on the due date?
When is my first payment due and how do I pay each month?
When will I see my bill in my account?