Flip NBN Help

• What should I do if my circumstances change after I submit my order?
• How do I know when my service is active?
• How will I be notified of my appointment?
• How can I reschedule my appointment?
• Flip NBN Connection Process

Pricing Information

• What is the NBN New Development Charge?
• Will it cost me anything to switch to the nbn?
• Are there any additional fees with Flip NBN?
• Does Flip charge a credit card surcharge?
• Can I cancel at any time?
• When will I be billed?
• What does Pay In Advance (PIA) billing mean?
• What does Standard billing mean?

Speed Information

• What speeds can I expect with Flip NBN?

Connection Process

• What types of nbn technology does Flip offer?
• Can I upgrade/downgrade my plan at any time?
• How do I sign up with Flip NBN?
• Is nbn available at my address?
• Do I need a phone line to connect to Flip NBN?
• What do I need to connect to Flip NBN?
• When will my modem be delivered?
• How long does it take to get connected with Flip NBN?
• Do I need to let my old provider know I’m switching to Flip?

About Flip TV

• Do I need internet to watch Flip TV?
• Will Flip TV work through Wi-Fi?
• Is there any installation required to watch Flip TV?
• How much does Flip TV cost?
• How much data does Flip TV use?
• What is the minimum required speed to watch Flip TV
• Does Flip TV work together with my Foxtel?
• What happens when I order?
• What should I do if I want to cancel?

Flip TV Help

• I’m having problem with the Flip TV installation. Help!
• Can’t see a channel you normally see?
• How do I access the replay feature?
• How do I set up my Flip TV box?
• Do I need a Smart TV?
• Do I need to connect the TV antenna to the Flip TV box?
• Do you send a technician to install the Flip TV box?

Modem Support

• Can I use my own modem?
• How do I set up my Flip (TP-Link) modem?
• How do I set up my own modem (BYO modem)?
• When will my modem be delivered?

NBN Technology and equipment

• Fibre to the Curb (FTTC)
• Fibre to the premises (FFTP)
• Fibre to the Node explained (FTTN)
• Hybrid Fibre Coaxial (HFC)

Managing Your Flip NBN Plan

• How can I change my plan?
• How can I add Flip TV to my NBN?
• Updating your personal information
• Updating your wifi settings

Account

• I’m moving house- what should I do?
• How do I cancel my Flip NBN service?

General Billing

• What happens if I can’t/don’t make a payment on the due date?
• When is my first payment due and how do I pay each month?
• When will I see my bill in my account?