I’m moving house- what should I do?

If you’re moving house (or planning to move house), you’ll need to check whether the new address is nbn ready. You can do so by using NBNCo nbn adress checker or we’re happy to check for you.

If you’re just transferring your Flip TV service (not internet), you’ll just need to let us know so we can update the address on your account. You can then simply plug in the Flip TV box as usual and connect to the new internet connection (in Settings) or via Ethernet cable directly to your modem.

Need More Support?

If you cannot find an answer in our support page, you can contact us for further help.