When will I be billed?

If you choose to purchase a modem or additional hardware, this will be processed upon ordering. Please note that your modem will not be dispatched until payment has been made or a payment arrangement has been set up.

The nbn new development fee (if applicable) will also be charged before the order has been submitted to nbn for approval. You will be charged your first monthly bill when the nbn service becomes active at your address

Need More Support?

If you cannot find an answer in our support page, you can contact us for further help.