Can’t see a channel you normally see?

  1. Try re-setting your box (Turn off at the power point then turn back on). If you still can’t see the channel, it may be temporarily out of service.
  2. Check the internet connection. Is the box connected to the internet? You can check this by going to ‘Settings’ - ‘info & diagnostics’ – then choose the 2nd option ‘Diagnostics’. The internet status should say ‘connected’
  3. Contact us via email or phone. Please have ready your account number and the MAC (S/N) address which is found on the white sticker on the bottom of the Flip TV box and usually starts with 000.

Need More Support?

If you cannot find an answer in our support page, you can contact us for further help.