When is my first payment due and how do I pay each month?

You will be charged your first monthly bill when the nbn service becomes active at your address. If you choose to purchase a modem or additional hardware, this will be processed upon ordering. Please note that your modem will not be dispatched until payment has been made or a payment arrangement has been set up. The nbn new development fee (if applicable) will also be charged before the order has been submitted to nbn for approval.

As we require all accounts to be set up on direct debit, payment will be automatically deducted on the date of activation (and on that day each month ongoing) with the card provided on sign up. If you’d like to change this card, please give our accounts/customer service team a call on 1300 354 788.

Alternatively, you can make a manual payment up to 5 business days prior to the due date on the bill, and the direct debit auto payment will not be deducted. Manual payments can be made online on the Pay My Bill tab, over the phone or at the bank (as indicated on the bill).

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If you cannot find an answer in our support page, you can contact us for further help.