How can I change my plan?

If you’d like to change your plan, please contact us on live chat, via email at or by phone on 1300 354 788 (request customer service). This includes changes such as;

  • Plan speed upgrades or downgrades
  • Adding or removing call packages

Please include or have your account number ready in your correspondence.

Need More Support?

If you cannot find an answer in our support page, you can contact us for further help.