When will my modem be delivered?

It generally takes around 2-7 working days for your modem to be delivered. Someone will need to be home to collect the modem on arrival. If you miss your modem delivery, please check your letterbox for a collection card for the Post Office where you can collect your modem from. You can also check your modem tracking in your online account.

Need More Support?

If you cannot find an answer in our support page, you can contact us for further help.