How do I set up my own modem (BYO modem)?

Once your connection is active, we’ll email your modem configuration settings which you’ll use to complete the set up. Please also have your modem manual with you or search your specific modem on the internet to get familiar with the Basic Installation or Setup Wizard of your modem.

  1. Turn the modem on and wait for few minutes for your modem to boot up and then reset your modem by pressing and holding the Reset button for about 30 seconds.
  2. For FTTP, Fixed Wireless, HFC or FTTC, connect your modem from the WAN port of your modem (may also be labelled INTERNET or LAN) to the NBN data port on your NBN connection device (NCD). The specific port is noted in welcome email if relevant. You will do so using the Ethernet cable (looks similar to a phone cable but bigger) supplied with your modem/router.
  3. For FTTN, Connect you modem to DSL port of your modem to your phone socket without any filter / splitter that you normally use for your ADSL connection.

  4. Connect a device such as a laptop, tablet or smartphone to your modem’s Wi-Fi network (you can do this even if the internet isn’t running). Open the browser and enter your modem/router’s default gateway/IP address and password (usually noted on the back or bottom of the modem). A common address is or Log in to your modem’s web address (check your modem device guide or the manufacturers website). The username is usually ‘admin’ and may already be pre-filled. The default password is commonly ‘admin’ or ‘password’. Refer to your modem manual that you prepared beforehand.
  5. Once logged in, make sure to select the correct connection type for your modem (for FTTP Fixed Wireless, HFC or FTTC select Ethernet or WAN, while for FTTN select VDSL) and enter the settings from your welcome email i.e. “username” and password. Encapsulation is PPPoE.
  6. At the beginning you don’t need to change the default WiFi/ SSID name.

  7. Try to visit a webpage on a device connected directly or via Wi-Fi. If you have any issues, please contact us at or on 1300 354 788 for further troubleshooting.

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